Setting Up Email: Android Email

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Finding Information About Your Account Settings

If you need help finding your username and other configuration settings, see our article, Setting up an Email Reader.

Setting up your Email for Android Mail Application

1. Open up the Android Mail application           
2. Select Other in the list of email providers
3.  Enter your email address and its password, then click Next
4. Choose between IMAP or POP, then click Next
5.  Enter the mail server name for your incoming mail server. You can find your account's server name by reading our How to Find Your Email's Incoming and Outgoing Servers
6. Choose your security type from the drop-down and enter the desired port number
7.  Under Username, type in your email address (user@example.com)
8.  Under Password, enter your hosting account password
9. Click Next                                                                        
10. Enter the server name for your outgoing mail server.Server names are always formatted: mailX.pair.com. Replace X with your server number username.
11.  Choose your security type from the drop-down and enter the desired port number
    

    Keep in mind that port number must match the type of security you selected

12.  Your login credentials should be saved from when you last entered them. If they were not saved, enter them again
13.  Click Next                                                                                   
14. Review the information on this page, then click Done

Using SSL to Secure Your Email

Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.

Add Trust External CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.

However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:

For accounts created prior to June 1, 2011, the email server will follow this formula:

mailX.pair.com
(where X is your server number)

For accounts created on or after June 1, 2011, the email server will follow this formula:

username.mail.pairserver.com
(where "username" is your main account username)

For instructions about finding your mail server, read our How to Find Your Email's Incoming and Outgoing Servers article.