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Setting up Email: iOS Mail (iPad)

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Finding Information About Your Account Settings

If you need help finding your username and other configuration settings, see our article about Setting Up an Email Reader.

Setting up your Email for iPad Mail Application

Learn how to set up your Pair Networks custom email on your iPad's email client. By doing this, you will be able to manage your custom mailbox right from your iPad.

  1. Open up the iPad Mail applicationipadmail-img1
  2. Select Other in the list of email servicesipadmail-img2
  3. Add your name, email address, and password (the description will populate automatically) and click Nextipadmail-img3
  4. Choose between IMAP or POP at the top of the screenipadmail-img4
  5.  Enter the Host Name for your incoming and outgoing email servers. This is your account's email server. You can find instructions for finding your email server by reading our How to Find Your Email's Incoming and Outgoing Servers article.
  6. Type your Pair Networks username, then the @ symbol, followed by your full domain name in the User Name field (e.g. USERNAME@example.com)
  7. Enter your Pair Networks password
  8. Click Nextipadmail-img5
  9. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and click Saveipadmail-img6

Using SSL to Secure Your Email

Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.

POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself. The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.

Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs. If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.

Add Trust External CA Root.crt

Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.

However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings as follows:

For accounts created prior to June 1, 2011:

(where X is your server number)

For accounts created on or after June 1, 2011:

(where "username" is your main account username)

Updated on March 3, 2020

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