Finding Information About Your Account Settings
If you need help finding your username and other configuration settings, see our article: Setting Up an Email Reader.
Setting Up Your Email for iPhone Mail Application (iOS 11.2.5)
1. Go to your iPhone settings
2. Tap Accounts & Passwords
3. Tap Add Account
4. Tap Add Mail Account
5. Fill in the mailbox's information
6. Tap Next in the top right corner
7. Select IMAP or POP
8. Fill out the information for your mailbox. Information from the previous field will be prepopulated
Incoming Mail Server
- Host Name: This is your account's email server. You can find instructions for finding your email server by reading our How to Find Your Email's Incoming and Outgoing Servers article.
- User Name: Enter your mailbox username here. This will be the same as your full mailbox address, such as: email@example.com.
- Password: Enter the password for your mailbox. Note that this is not the same as your ACC password.
9. Tap Next
10. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and tap Save
Your new account will now be added to your iPhone Mail.
Setting Up Your Email for iPhone Mail Application (Outdated)
1. Open up the iPhone Mail application
2. Select Other in the list of email services
3. Select Add Mail Account
4. Add your name, email address, and password (the description will populate automatically) and click Next
5. Choose between IMAP or POP at the top of the screen
6. This is your account's email server. You can find instructions for finding your email server by reading our How to Find Your Email's Incoming and Outgoing Servers article.
7. Type your mailbox username. This username is not the same as your ACC username. This is your mailbox username and can be found in your mailbox settings. It will resemble: firstname.lastname@example.org
8. Enter your mailbox password in the Password box
10. Choose features to carry over from this account (e.g. Mail, Notes, Contacts) and click Save
Using SSL to Secure Your Email
Pair Networks provides support for SSL/TLS and STARTTLS encryption for all IMAP, POP, and authenticated SMTP connections. Using encryption is an important way to prevent your password from being stolen.
POPS/IMAPS only secures the connection between your email reader and the mail server. Once it reaches the mail server, it will be in plain text. For additional security, you would need to encrypt the email message itself.
The port for POPS is 995, the port for the IMAPS is 993, and the ports for encrypted authenticated SMTPAUTH are 465 and 587. These are the standard ports for these services, and you should not need to manually set them.
Please note that we replaced the secure certificate used to provide POPS, IMAPS, and SMTPS email services (sending and receiving email over SSL). Our SSL certificate vendor has changed to a new "root" certificate, which is recognized by most, but not all, email programs.
If your email program begins returning errors and indicates that the server certificate is not recognized, please download the root certificate below and install it in your email program. The specifics of how to install a certificate will vary from program to program -- please consult the help files of your program for details.
Please also note that our mail servers use an SSL certificate. If you use this SSL option in conjunction with a domain name, your email reader may warn you that the domain names do not match. Some email readers will allow you to ignore this warning. In these cases, your incoming email will remain secure.
However, some email readers will not let you proceed if the security certificates do not match. If this occurs, please verify your incoming server settings match the following pattern:
For accounts created prior to June 1, 2011:
(where X is your server number)
For accounts created on or after June 1, 2011:
(where "username" is your main account username)